Clariant Partners with FourKites to Enhance Efficiency, Response Times, and Customer Satisfaction

Today, FourKites, a leading provider of supply chain visibility solutions, has been selected by Clariant, a specialty chemical company committed to sustainability, to enhance visibility across its ocean shipments. Within just six weeks of adopting FourKites, Clariant achieved its highest-ever tracking percentage for international shipments, delivering rapid return on investment, operational streamlining, and heightened customer satisfaction.

Clariant utilizes the FourKites® platform to consolidate and streamline visibility into its ocean shipments through a unified, interconnected system. This solution is deployed across all Clariant business units, empowering internal stakeholders and customers alike with critical alerts, updates, and predictive estimated times of arrival (ETAs) throughout transit. This proactive approach aids Clariant in mitigating disruptions, reducing manual efforts, and enhancing overall customer satisfaction.

Yannick Jehli, Head Global Logistics Solutions Services at Clariant, comments, “FourKites emerged as our preferred solution for achieving real-time visibility into our ocean shipments and enhancing customer service. The platform’s highly accurate ETAs enable us to seamlessly provide tracking data to our global stakeholders, eliminating the complexities of multiple systems and inefficient manual tracking. This not only enriches customer experiences but also differentiates us in the marketplace.”

Headquartered in Switzerland, Clariant is a leader in specialty chemicals, dedicated to collaborating closely with customers for sustainable impact and leading the charge towards sustainability. The company aims to extend FourKites’ tracking capabilities to all its global ocean shipments.

Marc Boileau, Managing Director EMEA & APAC at FourKites, remarks, “Clariant’s shift from reactive to proactive supply chain management underscores the transformative impact of integrating FourKites’ centralized platform. By consolidating ocean tracking data, we simplify accessibility for all users, saving time, resources, and reducing overhead costs.”

Yannick Jehli adds, “FourKites’ KPIs and analytics will be integral in optimizing our global supply chain. Monitoring metrics such as OTIF and carrier performance will facilitate swift identification of improvement areas, ultimately enhancing customer service and operational efficiency across our global footprint. We look forward to a productive and enduring partnership.

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